Auto-Recharge
BillingHow Auto-Recharge Works
Auto-recharge prevents a company's account from running out of funds. When the account balance drops below a configured threshold, the system automatically charges the company's credit card for a configured amount.
Auto-recharge only works with credit cards. ACH (bank account) payment methods are not eligible for auto-recharge.
Configuration
Auto-recharge settings are configured through the billing
UI:
- Auto Recharge: on/off toggle.
- Falls Below: when your balance falls below this amount, a recharge is triggered (default $50.00).
- Recharge Up To: the balance level to top the account back up to (default $500.00). The charge amount is the difference between this level and the current balance.
- Recharge credit cards: the cards to charge. The first card is primary; additional cards are tried in order if the primary card fails.
Trigger Points
The balance is checked after each charge is applied. If the post-charge balance is at or below the threshold and auto-recharge is enabled, a credit card charge is initiated immediately.
Fallback Card Behavior
When the primary credit card fails, the system tries each configured fallback card in order. The recharge succeeds as soon as any card in the list processes successfully. This provides resilience against a single expired or declined card.
Failure Handling
If all configured credit cards fail (primary and every fallback), the system disables auto-recharge entirely. A charge failure email is sent to the account owner. The account continues to operate with its current balance, but auto-recharge will not attempt again until the company re-enables it manually after resolving the payment issue.
