Buyer Overview and Types
BuyersWhat a Buyer Is
A Buyer in TrackDrive is the entity that receives a call. In a lead generation network a buyer is typically a call center or a business that pays the platform operator for each qualified call. In an internal call center deployment a buyer is a routing target that represents a queue, a region, or a team.
A Buyer is owned by a company and carries its own phone number, SIP endpoint, or other destination, along with all of the rules that govern when the buyer is allowed to receive calls. Those rules include caps (how many calls, conversions, or revenue before the buyer is paused), business hours, concurrency limits, routing priority, and conversion criteria.
Buyer Types
The buyer type is a setting with three acceptable values:
- buyer - the default. A normal buyer that receives calls and pays for conversions.
- quality_assurance - a buyer used for QA review. QA buyers behave differently in reporting and do not generate billable conversions the same way regular buyers do.
Switching a Buyer to Quality Assurance Destroys Its Conversions
This is a surprising but deliberate behavior. When a buyer's type is changed to quality_assurance and the record is saved, the system destroys every conversion record on the buyer. The rationale is that QA buyers should never carry conversion rules, because their calls are not paid call flows. If you need to preserve the conversion rules, duplicate the buyer before flipping the type.
