Buyer Suppression Lists

Buyer-Level Suppression vs Company-Wide DNC

A suppression list blocks specific callers from specific buyers, schedules, or offers while letting those callers route normally everywhere else. This differs from company-wide do-not-call handling, which blocks a contact across the whole account. Suppression lists are managed on the Suppression Lists page, which has two tabs: Suppression Lists and Suppression Files.

How Suppression Affects Routing

• Buyers: Suppression lists are assigned on the buyer's filters page, which notes that callers on these suppression lists will never be forwarded to this buyer. While selecting a buyer for a call, the system skips any buyer whose assigned suppression list contains the caller's number, and notes the skip in the call log. The call continues to the next eligible buyer; the caller hears nothing different.
• Schedules: A schedule with a suppression list excludes suppressed leads from its outbound actions.
• Offers: Suppression lists can also be assigned at the offer level.

How Numbers Get Onto a List

• CSV upload: upload a suppression file, pick the column containing the caller_id, and choose whether the file blocks or unblocks the numbers.
• API: add or remove callers programmatically with the caller block and caller unblock endpoints.
• Dispositions: a disposition can be configured to add the caller to the suppression list of the lead's schedule.
• Schedule Actions: a lead block action can suppress the lead's number on the schedule's suppression list.
• Automatic Webhook Failures: a buyer conversion can be configured to suppress a caller automatically after a number of consecutive failures.

Each entry records when it was added, by whom, and from which IP address, so you can audit how a number ended up suppressed.

Removing Numbers

Remove a caller by uploading an unblock file or using the caller unblock endpoint. Deleting an entire suppression list gradually clears its entries in the background.