Call Recording

One Call, Many Recordings

A call can have multiple recording records, not just one. Each recording is differentiated by its type:

• call - the full recording of the call.
• consumer_and_agent - a recording isolated to the consumer and Power Dialer agent legs.
• consumer_and_buyer - a recording isolated to the consumer and buyer legs.

Multi-recording mode lets the platform store focused audio for each party pairing, which improves downstream transcription accuracy and lets the UI surface the right snippet for the right reviewer.

Recording only occurs when the offer or buyer configuration requests it, or when a call type (such as a voice agent call) forces it. Recordings are stored in object storage and streamed back through TrackDrive for authenticated playback; raw storage URLs are never exposed.