Calls API Endpoints

Update Call

GET /api/v1/calls/update_call/:id updates a call's disposition, conversion flags, custom fields, tags, and notes. Authentication is via your company access token (header). The :id is the TrackDrive Call UUID, not the provider call SID.

Send Key Press

POST /api/v1/calls/send_key_press injects a DTMF key press into a live call. Bots and external IVR drivers use this to navigate key press flows without holding a SIP session themselves. Required params: id (Call UUID) and digit.

Authentication

All endpoints under /api/v1/calls/ and /api/v1/scheduled_callbacks require a company access token, provided either as Authorization header. Tokens are scoped to a single company; a token from one company cannot read or modify another company's calls.