Connecting a Twilio Account

Where Twilio Lives

Twilio is a telephone provider account, not a generic integration. Two sidebar paths reach it:

• Integrations > Manage Integrations lists Twilio as an installable card. Clicking Install routes to /providers/twilio_accounts/connect_account.
• Integrations > Telephone Accounts opens /provider_configurations, the canonical index for all telephone provider accounts.

Both paths lead to the same connection form where you configure your Twilio credentials for the current company.

Required Credentials

A Twilio account requires two values:

• Account SID: length 34, beginning with AC.
• Auth Token: length 32.

The system validates the credentials by attempting a live connection and confirming the returned account SID matches the supplied value. Bad credentials are rejected at save time.

Importing Numbers

After the account is connected, the wizard offers two paths to bring numbers into TrackDrive:

• Browse the provider's number list at /provider_configurations/:id/provider_numbers and import individually.
• Import every number on the account at once via/provider_configurations/:id/import_all_numbers.

Imported numbers become available for assignment to offers, ring pools, and tracking campaigns.