Entity Overview Dashboards

What Entity Overviews Are

Entity overviews are operational dashboards that show the current status and recent performance of a collection of records. The primary overview dashboards are:

• IA Dialer Overview: shows all schedules with their active lead counts, processing status, and recent activity metrics.
• Buyer Analytics: shows buyer availability, cap utilization, and recent call volumes.
• Instant Agent Overview: shows agent status, call counts, and availability.
• Leads Overview: shows lead processing status and queue depths.

Purpose

Overviews are designed for operations teams who need to monitor the health of the system at a glance. They complement the analytics dashboards by focusing on current operational state rather than historical trends.

Data Delivery

Overview dashboards use standard HTTP requests with server-side data including Redis cache for performance (e.g., cached buyer distribution data). They do not use WebSocket connections for live updates; data refreshes on page load or manual refresh.