How to Create a Team

Teams

Steps

  1. In the sidebar, open Account > Teams and click New Team. (When no teams exist yet, the empty list shows an Add Team button instead.)
  2. Choose a starting point: Pick a template such as "Buyer Team Template" or "Traffic Source Team Template" and click New Team beside it, or start from scratch for custom access.
  3. Enter a Name for the team (e.g., "Sales Agents", "Reporting Only", " Buyer Team"). Configure record-level access. For each record type (Buyers, Offers, Calls, etc.):
    • Add Email of the User. (For Buyer or Traffic Source Access select template accordingly and Select Buyer or Traffic Source from the dropdown)
    • Verify user permission by checking Team template
    • Per-attribute access levels: none, read, or update.
    • Click Create Team.

Optionally enable Superuser Team for Admin or Managers of the Account and select which application areas the superuser can access.

Best Practices

  • Create teams that mirror your organizational roles: one for administrators, one for agents, one for reporting-only users.
  • Use the principle of least privilege. Grant only the access each role needs.
  • Review team permissions periodically as new features are added to the platform.
Contact TrackDrive

Questions?

We're here to help. Reach out and a Voice Marketing Cloud Specialist will get back to you.

Email support@trackdrive.com
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