How to Set Buyer Caps

What are Caps

Caps limits how many calls, conversions, or how much revenue a buyer can take in a given window. Caps
protect buyers from overflow and enforce contractual volume limits.

When the Cap Section Appears

The caps UI is rendered only on the edit page of an already-saved buyer (or in inline / bulk-edit contexts). The new-buyer wizard does not show caps. Create the buyer first, then open it for editing to configure caps.

Cap Dimensions

Each cap combines a limit type with an interval:

Limit types: Attempt, Connection, Buyer Conversion, Revenue. The set of types available to your account depends on which cap types your company has enabled.
Intervals: Total, Monthly, Daily.

For every enabled combination, the form shows a paired Used and Limit input: Used is read-only and reflects the current running count, Limit is what you configure.

Steps

In the sidebar, open Campaigns -> Buyers and click the buyer to edit.
Confirm the buyer's Time Zone. The form hint reads: "Calls will only be transferred when business hours are open for this time zone."
Scroll to Caps -> Click on Manage.
Enter a Limit for each combination you want enforced. Leave a field blank to impose no cap on that combination.
Click Save Caps.

When a buyer's Used value reaches its Limit, the form highlights the row in red (input-danger) and the routing algorithm skips that buyer.

Hourly Caps and Concurrency Caps

The platform also supports Hourly caps and a Concurrency Cap (maximum simultaneous calls), but those are configured through a separate business-hours table rendered below the Caps option.
This section appears only when the buyer has the hourly_caps or concurrency_cap permissions, and only on the standard buyer edit page (not in inline or bulk-edit contexts). Superusers can add business-hour ranges with distinct hourly and concurrency limits per range.