Lead Wait Rule Groups

What a Lead Wait Rule Group Is

A lead wait rule group is the named container that holds one
or more lead wait rules. It is assigned to a schedule wait
action to replace the action's static wait time with
conditional logic.

Key Fields

• Name: a descriptive label (e.g., "Priority-Based Wait Times"). Required.
• Description: optional notes.
• Company: the owning company.

Assignment to Schedule Actions

A rule group is assigned to a schedule wait action by
selecting it on the action's configuration and setting the
wait type to "lead wait rule group." When the schedule
reaches that wait action, it evaluates the group's rules
against the lead instead of using the action's fixed wait
duration.

Group Evaluation Logic

Rules are sorted by tier (ascending) and the first match
wins. If no rules match, the system falls back to the wait
action's own default wait time.