Monitors & Alerts

What Monitors & Alerts Do

Monitors & Alerts watch your inbound call routing and notify you when something looks wrong, such as a spike in unanswered calls or a run of unusually short calls. An alert can also automatically pause the item it monitors, stopping traffic until you investigate. Alerts are managed on the Monitors & Alerts page, where the "Add Monitor" button creates a new alert.

Creating an Alert

• Choose what to monitor: an offer, a traffic source, a buyer, or a buyer group. Buyer and buyer group monitors watch calls forwarded to them; offer and traffic source monitors watch inbound calls.
• Choose when to alert: alert when buyers don't answer calls, or when calls are shorter than a given number of seconds. Set the threshold (Number Of Missed Calls or Number Of Short Calls) and the window ("During the last"): 60 seconds, or 5, 10, 15, or 30 minutes. Short call monitors also set "Short Call Length" - calls are considered short if they last less than this many seconds.
• Choose who to notify: TrackDrive notifications and list of email addresses.
• Choose a title: the name for this alert.