Offer Overview

What an Offer Is

An Offer is the central hub of a call flow in TrackDrive. It ties together everything needed to receive a call from a consumer and route it to a buyer: tracking numbers, hold queue behavior, call flows that define greetings and overflow handling, the set of buyers eligible to receive the call, schedules that follow up on
missed calls, payout configuration, and reporting attribution.

A company typically operates many Offers, one per vertical or campaign. A law-firm lead generator might have one Offer for "Mass Tort Roundup", another for "Auto Accident Leads", and a third for "Workers Comp". Each Offer has its own tracking numbers, its own buyers, its own payouts, and its own reporting.

Paused, Live, Destroy

Three distinct settings control whether an offer accepts calls:

• Paused is a soft user-toggle. Paused offers do not dial buyers, calls are rejected but all configuration
  is preserved.
• Live Live offers can receive calls and forward to buyers.
• Destroy is a soft archival state. Offer is deleted from from Offer listing page, but historical data is preserved.

When an Offer Is Considered Disabled

An offer is considered disabled when either the offer itself is Paused, Deleted or the owning company is no longer operational.