Scheduled Callbacks

What a Scheduled Callback Is

A scheduled callback is a lead configured to be dialed at a specific future time. The system records the intended time; when that time arrives the dialer picks the lead up.

Typical uses: "call me back at 3pm" commitments captured during an inbound call, and appointment-style nurture.

Offer-Level Callback Routing

Each Offer designates one or more of its schedules as callback-capable via the "Use for Scheduled Callbacks" setting on the schedule. When the system needs to book a callback from a call on that offer, it routes the callback through a schedule that has this setting enabled.

You Cannot Disable The Last Callback Schedule

If an offer has exactly one schedule with callbacks enabled and you try to disable the setting, the system silently forces it back on at save. An offer must always retain at least one callback-capable schedule, otherwise scheduled callbacks would be discarded. To change which schedule handles callbacks, enable the setting on the new schedule first, then disable it on the old one.

Also note: new schedules default to having scheduled callbacks enabled.