Call Recording Settings
Company SettingsRecording Configuration
Call recording is a company-level setting and is enabled by default.
Effective Recording State
Companies cannot disable recording. Turning recording off requires that the account has been granted the ability to disable it, the company is verified, and the first-call notice has been sent. Until all of those hold, recording is effectively mandatory.
Retention
A company-level retention setting controls how long recordings are kept (default 50 years). It is
validated against configurable lower and upper bounds and cannot be less than the maximum retention set on any existing call recording rule.
Access Control
Recording playback and download are controlled by team permissions. Only team members with the appropriate access level on the Call model can listen to or download recordings.
Compliance
Some jurisdictions require all-party consent for call recording. The call recording announcement (a pre-recorded message played at the start of the call) can be configured in the offer's call flow to satisfy consent requirements.
