Account Settings Overview
Company SettingsWhat Account Settings Control
Account settings define the global configuration for a TrackDrive company account. These settings affect every aspect of the platform's behavior for that company, from how calls are recorded to what features are enabled.
Setting Categories
Account settings are organized into several areas accessible under the Account section in the sidebar (visible to superusers only):
- Preferences: branding, agent configuration, and notification frequency.
- Security: PII handling, API access whitelisting, support access controls.
- Manage Features: per-company feature toggles.
- Call Recording: whether calls are recorded and how long recordings are retained. Can be found in Account > Recording Retention
