Contact Overview

What a Contact Is

A Contact in TrackDrive represents a single caller phone number the platform has encountered. Every inbound caller, every outbound dial target, and every lead phone number resolves to a Contact record. Contacts are the anchor point for per-number state that must persist across calls, leads, and schedules: block status, SMS opt-out status, DNC flags, SMS and call rate counters, detected country, and time zone.

Contacts are created automatically first time the platform receives an Inbound Call or Lead Data from that caller phone number. You do not typically create Contacts by hand. Instead, you manage their attributes, most often the blocked flag, through the blacklist UI or through imports.

Blocks and Opt-Outs Apply Everywhere

Contact data is shared across the whole platform, so block and opt-out decisions are enforced consistently no matter where a call or lead is processed.

Contacts are scoped per company. A number that is blocked for company A is not blocked for company B unless company B also has its own blocked Contact record for the same number.