Real-Time Priority Leads

What RTP Leads Are

RTP (Real-Time Priority) leads are leads posted with a
lead_priority value at or below the schedule's real-time
priority threshold. These leads receive priority treatment
in the dial queue. RTP applies only on schedules that sort
last in, first out and that have a real-time priority
threshold set.

How RTP Works

• On each dialer cycle there is roughly a 75% chance the dialer takes an RTP lead before standard leads, so RTP leads are strongly favoured without starving the standard queue.
• RTP leads are sorted using the same sort logic as standard leads (determined by the schedule's sort order setting).
• After RTP leads are processed, remaining capacity is used for standard leads.

Lead Sort Order

For non-RTP leads, the sort order is determined by the
schedule's sort order type:

• First in, first out: oldest leads dial first.
• Last in, first out (default) or random: newest leads dial first.

All sorting uses dial tier ascending as the primary key
(lower tier = higher priority).

Schedule Weight Distribution

When multiple schedules feed the dialer, leads are
distributed proportionally by each schedule's dial weight
setting (1 to 1000, default 1).