Agent Widget
What the Agent Widget Is The Agent Widget is the browser-based softphone interface that agents use during Power Dialer sessions. It provides call c...
Power DialerCPS Tiers and Throttling
What CPS Tiers Are CPS (Calls Per Second) tiers control the rate at which the Power Dialer places outbound calls. The dialer dynamically selects a ...
Power DialerDialing Modes
Two Dialing Modes The Power Dialer supports two modes: Automatic Mode The dialer places calls automatically as agents become available. Agents do n...
Power DialerHold Queue
What the Hold Queue Is The hold queue manages callers that have been connected but cannot be immediately bridged to an agent because all agents are...
Power DialerPower Dialer Navigation
Where to Find the Power Dialer In the sidebar, the Power Dialer appears under Setup System (visible when the user is a superuser, the Schedules fea...
Power DialerPower Dialer Overview
What the Power Dialer Is The Power Dialer is TrackDrive's automated outbound dialing system. It manages a queue of leads and dials them automatical...
Power DialerReal-Time Priority Leads
What RTP Leads Are RTP (Real-Time Priority) leads are leads whose priority value (computed from the lead_priority token in the lead's data) is at o...
Power Dialer
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